Personalized items are not refundable.
If for some reason you are unhappy with your purchase, please contact us within 14 business days of receipt. It is my utmost priority to accommodate you and make sure you love your sound wave art.
If your order arrives damaged or is lost in transit, please contact us immediately. For damaged items, please provide pictures of both the item and packaging so I can send a replacement. Pictures of the packaging are required to receive a replacement. Please allow at least 2 weeks for US and 4 weeks for International orders before reporting them as lost.
If you wish to cancel your order, please contact us within 24 hours of placing your order. If we have not yet created the artwork, we will gladly cancel the order and issue a full refund.
In case you decide to cancel your order after the artwork has been created but the item has not yet been printed, we can still cancel the order and issue a refund but will assess a fee for creating the custom artwork. We will subtract $30 plus 5% of the order total and send you a digital file of the artwork.