Personalized items are not refundable.
If for some reason you are unhappy with your purchase, please contact me within 14 business days of receipt. It is my utmost priority to accommodate you and make sure you love your sound wave art.
If your order arrives damaged or is lost in transit, please contact me immediately and provide a few pictures (if possible) so I can send a replacement item. Please allow at least 2 weeks for US and 4 weeks for International orders before reporting them as lost.